{"id":6783,"date":"2023-04-26T20:35:44","date_gmt":"2023-04-26T12:35:44","guid":{"rendered":"https:\/\/slash.bravefactor.com\/?post_type=resources&#038;p=6783"},"modified":"2024-01-30T16:43:20","modified_gmt":"2024-01-30T08:43:20","slug":"who-owns-quality-in-a-scrum-team-exposing-the-truth-with-facts","status":"publish","type":"resources","link":"https:\/\/slash.co\/articles\/who-owns-quality-in-a-scrum-team\/","title":{"rendered":"Who owns quality in a Scrum team &#8211; exposing the truth with facts"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Many people still don\u2019t know who owns quality in a scrum team. The scrum guide clearly implements the responsibility of adding value to the product on the shoulders of developers. This bookish claim is somewhat digestible, but developers are brilliant minds responsible for fulfilling the tasks given to them. So, if not developers, then who owns the definition of done and value in a scrum team?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This article will be interesting because it is an eye-opener, telling you who owns <\/span><a href=\"https:\/\/www.forbes.com\/sites\/steveolenski\/2016\/11\/16\/why-brands-must-never-lose-sight-of-quality\/?sh=bfc8d3961479\" rel=\"noopener\"><span style=\"font-weight: 400;\">quality<\/span><\/a><span style=\"font-weight: 400;\"> in a Scrum team. It sheds light on different aspects, helping conclude who is responsible for the quality. This piece discusses the meaning of quality and how you can measure the product quality instilled by the Scrum team. Furthermore, you will learn about the main characters running and executing the Agile process.\u00a0<\/span><\/p>\n<h2>What is quality, in terms of Scrum?<\/h2>\n<p>In general there are two quality types in Scrum:<\/p>\n<ul>\n<li aria-level=\"1\">Intrinsic quality<\/li>\n<li aria-level=\"1\">Extrinsic quality<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-medium wp-image-7719 aligncenter\" src=\"https:\/\/slash.co\/wp-content\/uploads\/2023\/04\/01-who-owns-quality-in-a-scrum-team-385x182.png\" alt=\"01 Who Owns Quality In A Scrum Team\" width=\"385\" height=\"182\" title=\"\"><\/p>\n<p><span style=\"font-weight: 400;\">All the built-in qualities in a product are intrinsic, including durability, maintainability, reliability, and uniformity. Whereas extrinsic quality refers to the quality perception that users have for a particular product. The former quality type can be determined through testing and bug identification. The latter quality type is analyzed through usability, customer feedback, and sales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Non-Agile companies often pay more attention to intrinsic qualities. But organizations that take things Agile consider many factors as a part of quality. This is also one of the hints of who owns quality in a scrum team.\u00a0<\/span><\/p>\n<p><strong><i>Also Read<\/i><\/strong><i><span style=\"font-weight: 400;\">: <\/span><\/i><a href=\"https:\/\/slash.co\/articles\/all-about-agile-project-management-software-that-you-should-know\/\"><i><span style=\"font-weight: 400;\">All About Agile Project Management Software that You Should Know<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">For example, the entire Scrum team ensure that the product meets the vision and has user-centric features. It means they struggle to achieve intrinsic and extrinsic qualities in a product. That is why they prefer multiple iterations and releases.\u00a0<\/span><\/p>\n<h2>3 main characters of a Scrum team<\/h2>\n<p><span style=\"font-weight: 400;\">From the above section, it looks like we have the answer to who owns quality in a Scrum team &#8211; it&#8217;s the Scrum team itself. But what about developers? Doesn\u2019t the scrum guide put all the burden on their shoulders?<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-7720 aligncenter lazyload\" data-src=\"https:\/\/slash.co\/wp-content\/uploads\/2023\/04\/02-who-owns-quality-in-a-scrum-team-385x232.png\" alt=\"02 Who Owns Quality In A Scrum Team\" width=\"385\" height=\"232\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 385px; --smush-placeholder-aspect-ratio: 385\/232;\"><\/p>\n<p><span style=\"font-weight: 400;\">A great Scrum team consists of : <\/span>Product Owner (PO), Scrum Master, and Development Team. <span style=\"font-weight: 400;\">Now let\u2019s find out about the three of them and what they do so that you can have a rational answer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>A product owner<\/strong> has the following responsibilities:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating a product vision and marketing strategy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product backlog creation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product backlog refinement by involving end-users and stakeholders<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><strong>A scrum master<\/strong> shares the following responsibilities:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understanding product owner&#8217;s requirements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sprint planning and reviewing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Backlog management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facilitating and coaching the development team<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Removing obstacles blocking the team\u2019s productivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recognizing team conflicts at an early stage<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The duties of a <strong>development team<\/strong> are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adhering to the definition of done<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Working on user stories from the product backlog<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience sharing with peers for the ideal outcomes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensuring on-time deliveries based on increments<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.scrum.org\/forum\/scrum-forum\/5887\/scrum-master-member-development-team#:~:text=team.%20In%20Scrum%2C%20%22-,no%20one,-(not%20even%20the\" rel=\"noopener\"><span style=\"font-weight: 400;\">Nobody<\/span><\/a><span style=\"font-weight: 400;\"> (not even the scrum master) interferes with the development team as long as they work towards bringing quality to a product.\u00a0<\/span><\/p>\n<p><strong><i>Also Read<\/i><\/strong><i><span style=\"font-weight: 400;\">: <\/span><\/i><a href=\"https:\/\/slash.co\/articles\/the-agile-leadership-trio-the-3-pillars-of-a-scrum-team\/\"><i><span style=\"font-weight: 400;\">The Agile Leadership Trio: The 3 Pillars of a Scrum Team<\/span><\/i><\/a><\/p>\n<h2>Metrics to measure the work done and quality of a Scrum team<\/h2>\n<h3>Scrum metrics &#8211; measuring work done by a Scrum team<\/h3>\n<p><span style=\"font-weight: 400;\">By now, you know that a product owner, Scrum master, and developers are the greatest assets of a Scrum team. So let\u2019s find out how to measure the work done by a Scrum team to deliver value to customers.\u00a0<\/span><\/p>\n<p><strong>Meeting Sprint goals<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">A sprint goal answers the question, \u2018What to do next?\u2019 It could be anything from addressing a potential threat to delivering a user-centric feature. Counting Sprint goals and meeting them as expected defines how frequently the Scrum team meets the business objectives.\u00a0<\/span><\/p>\n<p><strong>Escaped defects<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Escaped defects describe the number of bugs and bottlenecks the team encounters during the software development. Ideally, they should thoroughly test stories to ensure no escaped defects. However, this is not always possible; escaped defects are always there. But this is a good sign, ensuring the team has worked on most of the stories.\u00a0<\/span><\/p>\n<p><strong>Team velocity<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Team velocity describes the average number of user stories completed by the scrum team in previous Sprints. The number that comes forward help estimates the team\u2019s capability to complete upcoming sprints.\u00a0<\/span><\/p>\n<h3>Scrum metrics &#8211; measuring quality of a Scrum team<\/h3>\n<p><span style=\"font-weight: 400;\">These metrics can help you analyze the quality added to a product by a Scrum team to satisfy customers\u2019 needs.\u00a0<\/span><\/p>\n<p><strong>Return on investment<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">The scrum approach ensures fast Return on Investment (ROI) than any other model. It is because the software is delivered to customers in working condition. At the same time, updates are continuously done through iterations to increase user experience. If a scrum project brings good ROI, the digital product has been popular among the users.<\/span><\/p>\n<p><strong><i>Also Read<\/i><\/strong><i><span style=\"font-weight: 400;\">: <\/span><\/i><a href=\"https:\/\/slash.co\/articles\/important-things-to-follow-in-your-digital-product-strategy\/\"><i><span style=\"font-weight: 400;\">6 Important Things to Follow in Your Digital Product Strategy<\/span><\/i><\/a><\/p>\n<p><strong>Capital redeployment<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">If the investors are ready to reinvest the capital in the same Scrum team or a project. It means the team has proved its mettle to add quality to the product.\u00a0<\/span><\/p>\n<p><strong>Number of satisfied customers<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">There are many methods to analyze customers\u2019 satisfaction levels. One of the prominent tools is the Net Promoter Score (NPS). It helps measures user recommendations for a particular software. If the product has more positive reviews, it means that the scrum team has added quality features.\u00a0<\/span><\/p>\n<h2>Who owns quality in a Scrum team practically?<\/h2>\n<p><span style=\"font-weight: 400;\">According to the <\/span><a href=\"https:\/\/medium.com\/the-liberators\/improve-how-your-scrum-team-uses-metrics-a8ceb7fdaf82\" rel=\"noopener\"><span style=\"font-weight: 400;\">Scrum metrics<\/span><\/a><span style=\"font-weight: 400;\">, it appears to be that the entire Scrum team is answerable for quality. However, the product owner is responsible for ensuring that the team has applied the best development practices.<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-7721 aligncenter lazyload\" data-src=\"https:\/\/slash.co\/wp-content\/uploads\/2023\/04\/03-who-owns-quality-in-a-scrum-team-385x201.png\" alt=\"03 Who Owns Quality In A Scrum Team\" width=\"385\" height=\"201\" title=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 385px; --smush-placeholder-aspect-ratio: 385\/201;\"><\/p>\n<p><span style=\"font-weight: 400;\">So, technically the product owner is the one who owns quality in a Scrum team because the PO:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Signs the design documents<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirms the pre-development testing scope<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Approves non-functional and performance requirements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gets business reports from Quality Assurance Specialist<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agrees to solve defects before they are added to the backlog<\/span><\/li>\n<\/ul>\n<h2>5 characteristics of a good Scrum team<\/h2>\n<p>Regardless of who owns quality in a Scrum team, a<span style=\"font-weight: 400;\">n excellent Scrum team has the following features:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commitment towards achieving goals and on-time deliveries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Focus on adding quality to the product<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Openness towards sharing experiences and collaboration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respecting all team members<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Courage to overcome obstacles\u00a0<\/span><\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<p><span style=\"font-weight: 400;\">All roles in a Scrum team play their part in adding value to a software solution. However, the product owner owns quality in a Scrum team. The person in this position makes sure that the entire team has completed the tasks and achieved the set goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Slash, we have an experienced tech squad capable of adding quality to all development projects. We assign product owners, scrum masters, and a professional team of developers to create outstanding digital products with high ROI. <\/span><a href=\"https:\/\/slash.co\/pricing\/agile-software-development\/\"><span style=\"font-weight: 400;\">Contact us<\/span><\/a><span style=\"font-weight: 400;\"> to get your work done in a strict agile environment.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">FAQs &#8211; who owns quality in a Scrum team<\/span><\/h2>\n<p><strong>Who is responsible for quality in an agile team?\u00a0<\/strong><span style=\"font-weight: 400;\">It is the entire agile team who owns quality in an agile project, especially the product owner.<\/span><\/p>\n<p><strong>Who owns the quality of a product?\u00a0<\/strong><span style=\"font-weight: 400;\">According to the scrum guide, the development team ensures adding quality to a product by fulfilling the requirements.<\/span><\/p>\n<p><strong>Who owns the quality of a project? <\/strong><span style=\"font-weight: 400;\">Product owner owns the quality of a project as they are responsible for planning, testing, approval, and launching a project.\u00a0<\/span><\/p>\n","protected":false},"featured_media":12272,"parent":0,"template":"","resource-topic":[54],"resource-type":[43],"class_list":["post-6783","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-topic-agile-development","resource-type-articles"],"_links":{"self":[{"href":"https:\/\/slash.co\/wp-json\/wp\/v2\/resources\/6783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/slash.co\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/slash.co\/wp-json\/wp\/v2\/types\/resources"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/slash.co\/wp-json\/wp\/v2\/media\/12272"}],"wp:attachment":[{"href":"https:\/\/slash.co\/wp-json\/wp\/v2\/media?parent=6783"}],"wp:term":[{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/slash.co\/wp-json\/wp\/v2\/resource-topic?post=6783"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/slash.co\/wp-json\/wp\/v2\/resource-type?post=6783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}